J.D. Power and Associates Ranks Honda CR-V and Ridgeline Highest in Segments in Initial Quality Study
The Honda CR-V, the top-selling CUV in the U.S., and the Honda Ridgeline pickup ranked highest in their respective segments in the J.D. Power and Associates 2009 Initial Quality Study℠ (IQS), American Honda Motor Co., Inc., announced today. Honda's East Liberty, Ohio manufacturing facility, which assembles the Honda CR-V, also received a coveted Gold Plant award, ranking it as the top factory in the Americas.
IQS serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership and captures problems experienced by owners in two distinct categories - quality of design and quality of production (defects and malfunctions). The study ranked nameplates and vehicles based on survey reports of Problems Per Hundred (PP100 studied).
Honda vehicles averaged only 99 PP100, an improvement of 11 PP100 over 2008. The Honda CR-V ranked highest in the Compact Multi Activity Vehicle segment for the third consecutive year, with an IQS rating of 93 PP100, and the Honda Ridgeline truck ranked highest in the Midsize Pickup segment, with an IQS rating of 81 PP100.
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About J.D. Power and Associates:
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Find more detailed findings on new-vehicle quality performance as well as model photos and specs by watching a video, reading an article and reviewing quality ratings at www.JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.